Production/Shipping Update #1: July 3, 2021

Jul 10 , 2021

Clara Leung

Hi everyone, 

I'm sure everyone is eager for an update on their KiiCo orders so thank you for your patience! As we get closer and closer to getting your play couches and pillow sets into your home, you can expect regular updates from here on out! 

July 3 update: Production is sooooo close to completion...BUT unfortunately, there was a COVID outbreak in the city of our manufacturer back in June and that has caused some delays to our original timeline. We actually only experienced a minor delay directly related to this outbreak with some raw material customization but the trickle down effect meant that the production progress was also delayed by a few days which will lead to another few days of delay for our final testing and inspection step... and all this is proving to add up. 

With this new timeline, we are estimating to be ready to load our shipping container the week of July 12. Sailing time given by our shipper is approx. 20-25days, which means that we will likely start shipping from Vancouver, Canada in the 2nd week of August, if all goes accordingly.

We are so sorry and understand that you may be disappointed to hear this news. Please know that while we would have loved to get the products to you on time and not have to send you this disappointing update; as a company, we will never choose to sacrifice quality or attention to detail to make up for lost time. So even though it may take a little longer than anticipated, we are confident you and your family will love and enjoy your KiiCo goodies once they arrive into their fun-loving new homes!

If you have any questions or concerns, please don't hesitate to send us an email.

Love,

KiiCo Play