Shipping and Returns

SHIPPING RATES

Free shipping in Canada and US over $200 

*Please note the tracking info on the email sent once product is shipped to ensure that you are aware of the estimated delivery date. Any undelivered items will be reshipped at customer's expense. (Missed deliveries after maximum number of courier attempts and not claimed by customer from the relevant retailer location as indicated by courier tag left at shipping address).

Customers are responsible for all import duties, custom charges and additional taxes on the shipment (applies for shipments over $800 USD)

International:
Available to most locations, please inquire at info@kiicoplay.com for availability and rates

RETURNS

Refunds are only available within 48hrs of placing order and before order has been shipped. It is subject to a 5% restocking fee. Outside of this window, there are no refunds or exchanges.

If there is an issue with the product once you receive it, please get in touch with us right away and we will do our best to make it right. Our 1 year-limited warranty has you covered but all our products are FINAL SALE.