GENERAL

1. What is it?
The kiiCo couch is a 10-piece modular play couch that can be used to build and create just about anything you can imagine! When not in use, it can easily be rearranged back into 2 separate chairs or a couch for the whole family (and even a sleep-able surface for your well-deserved nap).
2. Why did we make it?
We created the kiiCo couch because our kids needed a fort, a cozy reading nook, a slide, a place to lounge around, an obstacle course… and us (the parents), wanted something that would keep the kids entertained but still look good in our home. While there are other play couches on the market, we ensured that our couch combines everything we dreamed of for the perfect play couch: from the the CertiPUR-US® certified foam, the waterproof liner under each individual piece, the zip-able bases, to the versatile multi-shaped pillows, we wanted to make sure it is as fun, safe and open ended as it is beautiful and durable.
3. What is it made of? Is the material safe?
Our products are made with foam from CertiPUR-US certified supplier (open cell polyurethane):
✓ Made without ozone depleters
✓ Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
✓ Made without mercury, lead, and other heavy metals
✓ Made without formaldehyde
✓ Made without phthalates regulated by the Consumer Product Safety Commission
✓ Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
*Read more about CertiPUR-US here

4. How big is the couch?
Assembled size-

Height: 55cm, length: 160cm, width: 80cm
Individual size-
dimentions
4x square bases: 80cm x 80cm x 12.5cm
2x rectangular beams: 12.5cm x 12.5cm x 80cm
2x trapezoids: 67.5cm x 33cm x 35cm
2x circles: 8cm (thickness) x 34cm (circumference)
5. How much does the couch weigh?
The total weight of the entire couch is around 14kg.
6. What is the firmness/technical specs of the foam pieces?
Our goal is to have the pieces firm enough to hold those intricate builds but also offer maximum comfort.

In technical terms:
1.8 lb/ft3, rated at 45 ILD for all pieces if the play couch (firm support)
1.8 lb/ft3, rated at 60 ILD for all other pillow sets (extra firm support)
*ILD (Initial Load Deflection) is a measurable representation of how firm or soft the surface of a piece of foam feels.
7. What’s so special about our bases?
The base of our couch can be zipped apart to become 4 square pieces; this opens up even more build possibilities!
8. How do I care for the fabric?
Our 100% polyester fabric is the same that is used in upholstery furniture, it is both durable and easy to care for. It can be spot cleaned for small messes and taken off and thrown into the washing machine on cold wash (just remember to hang dry it-no dryers!).
9. Is it waterproof?
All kiiCo couches come with removeable waterproof liner under each of the individual piece. This means easy clean up for any spills or accidents as your foam is completely protected!
10. Are there any special instructions for it?
Only for unboxing- please make sure you take it out of the packaging and inspect for any manufacturing defects within 14 days of receiving it and email info@kiicoplay.com with any issues within this timeframe. Failure to do so may void the warranty.
EDIT (July 4, 2021): We have made the decision to ship our products with the top covers not on the foam pieces- this means that you will be required to take the top covers (packaged separately in the same box) and insert it on the foam pieces. As the waterproof liners will be already put on the foam, the process of inserting the top covers should take less than 10 mins for the entire couch and 5 mins for the pillow sets. We designed and manufactured our covers to fit nice and snug on each of our products and we want to ensure that the compression packaging will not adversely affect this in any way (to avoid any stretching and pulling that may occur if it's already fitted on the product and then compression packaged). We feel that taking this additional precaution will help to make sure the covers function in the best way (less wrinkles) and without any unintended strain on the fabric, zippers and the seams.
11. I just took my couch out of the packaging and it looks flat?
Please note that it can take up to 2 weeks for your couch to fully expand as it has been vacuum sealed for shipping. It will fluff up back to shape with some time but the more it gets played with and used, the quicker this process will take.
12. How firm can I expect the couch to be?
We've chosen to use to use a density that is firm enough to hold builds yet still soft and comfy enough for lounging. Please be aware that the size/thickness of the piece can affect how much weight it can bear; so it is normal that a thinner/smaller piece (even with the same foam density) holds less weight than a thicker/larger piece. Note: Individually, our bases are a few cm's thinner than some of the common play couch brands, however; when stacked, our double thick bases actually sit higher off the ground so taller bodies can sit more comfortably on it! For certain builds using just a single individual base, you may find it helpful to strategically place other couch pieces as support to maximize stability.
13. Will there be new colors and accessories available?
Yes! We are always innovating to expand our product offerings so you can have as much fun redesigning and updating the look of your play space as your kids do playing with and using the couch! We plan on always carrying a few core colors and rotating through a few seasonal colors.
14. What is the warranty?
We offer 1-year limited warranty on the foam and the fabric if product is only used for its intended purposes; shoot us an email describing the situation and we will do what we need to take care of it. A detailed warranty policy is available on our warranty page.
15. When will my order be shipped?
We will communicate the expected ship out date prior to each pre-order so you are made aware before placing the order. In the event that there is a major shipping delay (due to the current global situation that affects all exports), we will communicate the new expected date as soon as possible. Once the product arrives in our warehouse in Vancouver, it will take 2-3 days to be shipped out and another 5-7 days to arrive to your home, depending on your location.
16. How much is shipping?
Shipping is FREE within Canada.
17. Do you ship to the US?
Yes!
1x accessory set - $40cad
1x play couch - $60cad
2x any items- $80cad
*Alaska/APO: please add $10cad to applicable rates
18. Do you ship internationally?
Yes! Please contact us at info@kiicoplay.com to inquire about international shipping rates.
19. Why did we decide to manufacture in China?
When the idea of creating the kiiCo play couch popped into my head, I naturally called my dad for his opinion and expertise in the field. While we were a Chinese immigrant family that moved to Vancouver when I only a few years old, my dad continued to travel back and forth between China and Vancouver to manage his manufacturing business. With his knowledge and connection with Chinese manufacturers, he helped guide us to ask all the important questions so that we can ensure our products are safe, high quality and ethically made while being accessible for Canadian families. As our brand grows and we innovate to expand our product line, we also plan to offer Canadian-made products.
20. About the manufacturers
After testing samples after samples, we soon realized that our high standard for quality and certified material could not be easily met. After spending a lot time sourcing raw materials and testing out samples after samples, we are so thrilled to have found a reputable partner with 10+years of experience in the sleep product industry who shared the same vision for our products. They were able to help us marry CertiPUR-US certified foam, durable fabrics, YKK zippers and detailed craftsmanship to produce the kiiCo products that we are so proud of.
21. Why do you take preorders?
As we initially launch, our couches will be made to order; this allows us to offer additional color options, new shapes and accessory options more frequently. There will be limited inventory available to ship out once our shipment arrives so preordering is a way to guarantee the color and items you want. Our goal is to shorten the timeframe from production to shipping and ultimately to have a variety of kiiCo products readily available to ship out, in other words, preorders are temporary until we build up our inventory levels :)
22. What about changes/cancellations?
Changes and cancellations for your preorder is accepted up to 1 week after the preorder window closes. Please send an email to info@kiicoplay.com should you change your mind within this timeframe. No other changes or cancellations can be made when this window expires.
23. What is the return policy?
Refunds are only accepted within 48hrs of placing order and color exchanges are accepted until order is shipped, pending product availability. In the rare event that your product arrives damaged, please contact us and we will make it right.
24. Do you offer any payment plans?
Yes! Sezzle is available on your purchase so you can pay over time. Your order will be split into 4 interest-free payments scheduled over a 6 week period. Find out more about Sezzle: here